Performance indicator definitions should be reviewed in detail to ensure that they are measuring the right thing at the right time and to confirm that baselines and targets are accurate. In the drafting of the M&E Plan, the team should collaborate closely in thoughtful conversation to articulate definitions that both accurately reflect what the project intends to do and are measurable. If the any team member does not believe that the M&E Plan accurately reflects their understanding of the project design and implementation plans, the team should not clear on the Plan until it is agreeable to all parties. In Jordan, non-revenue water was chosen as an indicator to measure physical losses, possibly because non-revenue water is commonly reported by utilities. However, non-revenue water is comprised of physical and commercial losses, so this indicator was not measuring the right thing. b) Ensure that a project’s stated outcomes and objective can
Lesson Learned