In areas where there is existing high demand for registration, new offices and digital records access can quickly improve access to registration services and lower land transaction time for consumers. The Property Rights Project's (PRP’s) digitization of records enabled the establishment of kiosks which provided immediate access to land reference letters, verification of property records and status of land transaction requests. The opening of new district offices in the capital and strengthening registry offices in regional centers facilitated access to land services and shortened transaction time. Focus group respondents estimated an average of 2-3 days per transaction versus 14-21 days per transaction prior to the PRP. The decrease in transaction time was driven by less time waiting in lines, travel time and no longer having to go to the Property Registry multiple times to process or verify a request.
MCC continues to analyze and invest in opening of local offices and strengthening existing offices; however, similar time savings have not always realized. One reason for Mongolia’s success is there was clear demand for land services and existing offices were already unable to keep up with demand, especially in the capital city. Similarly, in MCC’s land administration reform investment in Lesotho, the bulk of land transactions were concentrated around the capital city where landholders faced issues with processing land transactions. An investment in a new land administration agency and office successfully improved customer service and consumers perceived efficiency of land transaction services.